Frequently Asked Questions
Everything you need to know about Isotoner comfort and care.
How do I find the right size for Isotoner slippers?
We provide a comprehensive size guide on each product page. Our slippers generally run true to size, but if you are between sizes, we recommend sizing up for maximum comfort.
Are Isotoner gloves and slippers machine washable?
Most of our fabric slippers and gloves are machine washable. We recommend washing in cold water on a gentle cycle and air drying away from direct heat to maintain their shape and softness.
What is your return policy for online orders?
We offer a 30-day return window for all unworn merchandise in its original packaging. Simply use our online portal to generate a prepaid return shipping label.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international territories. Shipping costs and delivery times vary depending on the destination and selected shipping method.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
What makes Isotoner products unique?
Our heritage is built on the perfect blend of style and functionality, featuring proprietary technologies like PillowStep soles and SmarTouch touchscreen-compatible fingertips.